1. Introduction

Welcome to Together New. I, Lamis Farid Majid am the owner of the registred company Together New Coaching and Counselling. This is a one woman company. I refer to myself as the seller. I refer to my customers as clients. By accessing or using my website and booking my coaching services, you agree to be bound by these Terms and Conditions. These terms are designed to ensure a clear understanding between us and to create a safe, respectful, and professional environment for all clients. Please take a few moments to read them carefully before making a booking or engaging in any of my services.

2. Scope of Services

My coaching and counselling sessions are intended to provide guidance, support, and practical tools to help individuals and couples improve their relationships and personal wellbeing. While I bring professional training and experience to each session, my services are not a substitute for medical, psychological, or legal advice. If you are experiencing a mental health crisis or require medical attention, please seek help from a qualified healthcare provider. My role is to support your healing, growth and development, not to diagnose or treat medical conditions. This would be a task for medical doctors, psychiatrists and clinical psychologists.

2.1. Website

My website with the domain name togethernew.coach is built using the platform FEA Create, a secure platform that ensures your data is protected and managed in accordance with GDPR and other applicable data protection laws.

2.2. Newsletter

When you subscribe to my newsletter, your name and email address are collected solely for the purpose of sending you updates, resources, and offers related to my services. You can unsubscribe at any time by clicking the link in any email.

2.3. Cookies

This website uses cookies to enhance your browsing and booking experience and to analyse website traffic. You can choose to accept or decline cookies through your browser settings.

2.4. Digital products and Session Delivery

Digital content such as freebies and workbooks will be provided to the client exclusively in electronic form via download or by email. The email will be sent to the email address provided by the client. All sessions are conducted online via the platform Zoom.

2.5. Social Media Channels

I use social media platforms including Facebook and Instagram to share content, connect with my audience, and provide updates about my services. Please note that any interactions you have with my social media pages, such as comments, likes, or messages, are subject to the privacy policies and terms of those platforms.

If you choose to engage with me through social media, I may view or respond to your public comments or messages, but I will never request or share confidential information through these channels. For privacy and security reasons, any personal or sensitive matters should be discussed through private and secure communication methods, such as direct communication with me via email or contact form, or scheduled sessions.

I may occasionally share links to my website or newsletter through my social media accounts. If you click on these links, please be aware that cookies or tracking tools may be used to analyse engagement and improve my content. You can manage your cookie preferences through your browser settings.

3. Client Responsibilities

To get the most out of our work together, clients are expected to attend sessions on time, communicate openly, and engage fully in the process. It is important that you approach each session with honesty and a willingness to explore new perspectives. Respectful communication is essential, both during sessions and in any written or verbal exchanges. If you are unable to attend a session, please provide as much notice as possible so we can reschedule appropriately.

4. Payment, Cancellations and Refunds

All sessions must be paid for in advance to confirm your booking. Payments can be made securely through the methods provided on my website.

It is possible to cancel a service by writing an email to [email protected] or via my online contact form on this website. Cancellation or change of appointment either 48 hours or days before the appointment, is free of charge. Cancellation or change of appointment 24 hours before the planned session costs 50 % of the planned session’s price. Cancellation on the same day costs the full price of the booked session. Cancellations made less than 24 hours before a scheduled session may be charged in full, as that time has been reserved specifically for you. I am not liable for damage resulting from a cancellation. I am also not obliged to partial or full refund the services already performed by me.

Refunds are not available once a session has been completed. In the rare event that I need to reschedule, I will provide as much notice as possible and offer an alternative time that suits you.

5. Confidentiality

Confidentiality is a cornerstone of my practice. All information shared during sessions is treated with the utmost respect and kept strictly confidential. The only exceptions to this are where disclosure is required by law, or where there is a risk of harm to yourself or others. I take your privacy seriously and will always handle your information with care and professionalism.

6. Privacy and Data Protection

Your personal data is collected and stored securely in accordance with GDPR and other applicable data protection laws. This includes any information you provide through my website, email, or during sessions. I only collect data necessary to deliver my services effectively and will never share your information with third parties without your consent, except where required by law. For more details on how your data is handled, please refer to my Privacy Policy. All personal data is stored securely and only used for the purpose of providing coaching services. I comply with GDPR and other relevant data protection laws to ensure your information remains safe and confidential.

6.1. Processing of personal data

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Lamis Farid Majid.

The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Lamis Farid Majid, Richardplatz 11, 12055 Berlin, Germany, e-mail address: [email protected]. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.

6.2. Data Collection

When you visit my website when using the website for information only, i.e. if you do not register or otherwise provide us with information, I only collect data that your browser transmits to our server (so-called "server log files"). When you visit my website, I collect the following data which are necessary for technical reasons for me to be able to display the website content to you:

- The visited website

- Date and time of access

- Amount of data sent in bytes

- The source from which you were led to the website

- The browser used to enter the website

- The operating system used

- The IP address used (if applicable: in anonymized form)

Data processing is carried out in accordance with Art. 6 (1) point f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

The personal data collected by me will only be used for the purpose of my work. I will pass on your payment data to the commissioned credit institution within the framework of payment processing. If the payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) point b GDPR.

7. Limitation of Liability

I exclude all conditions, warranties, representations, or other terms which may apply to this website or any content on it. While I strive to provide a supportive and professional service, I cannot guarantee specific outcomes, as results depend on your personal commitment and circumstances. By engaging in my services, you acknowledge that you are responsible for your own decisions and actions. I am not liable for any direct or indirect losses that may arise from the use of my services or website.

8. Guaranties

I am committed to providing my online coaching and counselling services with care, professionalism, and integrity. However, as the results of coaching depend on your personal commitment, participation, and circumstances, I cannot guarantee specific outcomes or results.

My services are provided “as is,” without any express or implied warranties regarding the effectiveness or suitability of the sessions for your individual needs. You acknowledge that personal growth and relationship improvement are ongoing processes that require your active involvement both during and outside of our sessions.

8.1. Complaints

I am committed to providing a high standard of service to all clients. If you are unhappy with any aspect of your experience, please let me know as soon as possible so that I can address your concerns promptly and fairly. Complaints can be made in writing via email or through the online contact form, outlining the nature of the issue and any relevant details.

I will acknowledge receipt of your complaint within 5 working days and aim to provide a full response within 14 working days. If further investigation is required, I will keep you informed of the progress and expected timescale. My goal is always to resolve matters in a respectful and constructive way.

If you feel that your complaint has not been resolved satisfactorily, you may choose to seek independent advice or contact a relevant professional body for further guidance.

9. Fees and Payment Conditions

Prices for services are stated in Euros. Unless stated otherwise, all prices quoted include VAT and other statutory taxes. Payment can only be made using one of the methods mentioned on this website. Payment can only be made using one of the methods mentioned on the website. The payment must be made in full in the online booking process. It is not possible to pay cash, at the appointment or after the session.

All prices for coaching and counselling services are clearly stated on my website or communicated directly before booking. Prices may be updated from time to time, but any changes will not affect sessions that have already been booked and paid for. Payment must be made in full prior to the start of each session or programme, using the secure payment methods provided on my website. I am allowed to change the payment methods, and I have the right to update and change the prices stated on the website as well as creating time limited offers or sales.

9.1. Refund Policy

All payments for coaching and therapy sessions are non-refundable once the service has commenced. This is because time and resources are reserved specifically for you. However, if you need to cancel or reschedule a session, please provide at least 48 hours notice, and I will do my best to accommodate a new time.

In the unlikely event that I need to cancel a session or programme, you will be offered the choice of rescheduling or receiving a full refund for any sessions not yet delivered.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them are governed by the laws of Germany from where my company operates. Any disputes arising from these terms or from your use of my services will be handled in accordance with those laws.

By using this website and engaging in my services, you agree that any legal matters will be subject to the exclusive jurisdiction of the courts of Germany. If you are accessing this website or my services from outside Germany, you are responsible for ensuring that your use complies with local laws where applicable.

11. Conclusion of the Contract

All my services and methods are described on the website. I might add, remove, or update some services. Services are exclusively offered as online coaching sessions using Zoom. The client is responsible for the necessary technical equipment and a well-functioning and stable internet connection. The seller is not responsible for any technical issues occur of the side of the client. The seller is also not responsible for technical issues that are caused by Zoom.

I only accept sessions with clients over 18 years old. If a client under 18 wishes my services, it can only be accepted and purchased by a guardian or a parent.

The client may book an appointment via the booking calendar integrated in the website. In doing so, after having placed the selected services, chosen a time slot and date in the calendar, passed through the ordering process, and by clicking the button finalizing the booking process and paying for the service via debit card or credit card, the client submits a legally binding offer of contract regarding the services contained in the booking process.

The agreement between the client and the seller is concluded when the client accept the offer and meets the following conditions: Via the Website: when you have entered your details and clicked on the ‘Place order’ button. You make the secure payment immediately and receive the invoice by email to an email address provided during the booking process.

12. Content

The seller Lamis Farid Majid is responsible for the content on this website, on my social media channels, in the freebies, and in the newsletter. The content can be updated and changes from time to time.

Unless otherwise specified in the description of content displayed in the seller's website, the seller grants the client the non- exclusive right, unlimited in relation to place and time, to use the contents supplied exclusively for private purposes.

The transmission of content, screenshots from the website or the production of copies to third parties is prohibited, unless the seller has in written form consented to copy the content or to transfer it to a third party.

The granting of rights pursuant to section 158 (1) German Civil Law Code will only become effective, if the client has paid the contractually stipulated compensation in full. The seller may allow the use of the contractual contents temporarily prior to this date. A transfer of rights does not take place via such a provisional permission.

Although I make reasonable efforts to produce accurate content and update the information on my website, I make no representations, warranties or guarantees, whether express or implied, that the content is correct, free from errors, complete or up-to-date. Any reliance on the content on this website is entirely at your own risk for which I shall not be liable.

13. Force majeur

If the seller is temporarily or permanently prevented from executing the agreement due to force majeure, regardless of whether the force majeure was foreseen, the seller and the client do not have to fulfil the obligations of the agreement. The seller is in such cases allowed to terminate the agreement in writing and without legal intervention or suspend the agreement fully or partly. This will happen without obligation to pay compensation.

Force majeure includes: non-attributable shortcoming or external suppliers of the seller, epidemic, pandemic, government restrictions, the seller’s illness, accidents, war, and any other situation over which neither the client nor the seller can prevent or control.

Force majeure also includes:

The situation in which certain equipment or other telecommunications connections such as internet of the seller, necessary for execution of the services are temporarily unavailable or not sufficiently available; Maintenance of the website or other systems/software such as Zoom;

Situations that make it impossible to reach the agreed location due to a defect, malfunction, or delay.

Force majeure do not include defect equipment and telecommunications connections (internet) as a result of which the client is unable to complete the purchase or participate in a session.

In the event of force majeure, the client/seller must inform each other in writing as soon as possible. These parties will then agree on a solution.

If the situation of force majeure lasts longer than 14 (fourteen) days, the client or the seller can suspend or dissolve the agreement, and the already paid amount will be refunded.

Damages or/and financial losses suffered as a result of force majeure is not at the expense and risk of the seller.

14. Intellectual Property

Copyright or any other (intellectual) property rights in the format and content of the website, the seller’s services, name, logo, concepts, creations, proposals, expressions on the internet, e-mails, methods, other documents, and information, on behalf of or by the seller belong to the seller and cannot be used or copied by others.

Intellectual property rights to all materials delivered to the client, such as courses and sessions, are vested in the seller.

The client receives the personal and non-exclusive right of use for the duration of the Agreement/the length of the course. This means that the client can view all material of that course.

Intellectual property rights, copyrights and (sub) licenses referred to in paragraphs 1 and 2 cannot be transferred by agreement, unless otherwise agreed in writing.

Without the seller’s prior written permission, third parties are not allowed to edit, reproduce, or publish a delivered concept, material, or information in whole or in part, to make it available to others via any medium. It is also not allowed to remove or change any indication of rights from the information provided.

During and within 2 (two) years after the end of following a service provided by the seller, the client will not develop services that are identical or like those of the seller. The client should also not participate in any collaborations with third parties that offer similar services.

Any use of the seller’s materials without written permission is considered an infringement of the seller’s copyright. Violation of copyright or other intellectual property right leads to payment of a fine to the seller of at least € 5,000.00. You also reimburse the actual damage suffered by the seller.

The client assures the seller against all third-party claims related to the seller’s intellectual property right.

15. Contacting the seller

When you contact me via the online contact form or email, personal data will be collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The information will not be given other parties, sold, or used for other purposes. The legal basis for processing data is my legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided there are no legal storage obligations to the contrary.

16. Online Calendar

This website uses FEA Create’s own calendar and booking system, provided by Female Entrepreneur Association is a trading name of Carrie & Co Ltd., 29a Alderley Road, Wilmslow, Cheshire, SK9 1HY, UK, to provide an online appointment booking function. For the purpose of scheduling appointments, first name, surname, and email address (and telephone number if a telephone appointment is requested) are collected in accordance with Art. 6 Para. 1 lit. b DSGVO and transmitted to my online calendar in accordance with Art. 6 para. 1 lit. f GPDR based on our legitimate interest in effective customer management and efficient appointment management and will be stored there for the purpose of organizing appointments. This may also involve data transfer to the servers of FEA Create. Your personal data is fully protected and is not given to other parties.

17. Online Sessions via Zoom

I use Zoom virtual meeting and video conference service provided by Zoom Video Communications Inc, 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA (hereinafter "Zoom") to conduct online coaching and counselling sessions, video conferences and webinars. When using Zoom, different data will be processed. The extend of the processed data depends on the data you provide before or during your participation in an online meeting, video conference or webinar. When using Zoom, data of the communication participants is processed and stored on Zoom servers. This data may include your registration data such as name, e-mail address, telephone number (optional) and password, as well as meeting data (topic, participant IP address, device information, description (optional)). In addition, visual and audio contributions of the participants, as well as voice inputs can be processed in chats.

When processing personal data necessary for the performance of a contract with you (this also applies to processing operations which are necessary for the performance of pre-contractual measures), Art. 6 (1) point b GDPR constitutes the legal basis. If you have given me your consent for processing your data, the processing will be carried out based on Art. 6 (1) point a GDPR. Consent granted can be revoked at any time. Otherwise, the legal basis for the processing of data when conducting online meetings, videoconferences or webinars is my legitimate interest pursuant to Art. 6 (1) point f GDPR in the effective conduct of online meetings, webinars, or videoconferences. For more information about Zoom's use of data, please refer to Zoom's Privacy policy at: https://zoom.us/docs/de-de/privacy-and-legal.html

18. Rights of the Data Subject

The applicable data protection law grants you the following comprehensive rights of data subjects (rights of information and intervention) vis-à-vis the data controller regarding the processing of your personal data:

- Right of access by the data subject pursuant to Art. 15 GDPR: You shall have the right to receive the following information: The personal data processed by us; the purposes of the processing; the categories of processed personal data; the recipients or categories of recipients to whom the personal data have been or will be disclosed; the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing personal data concerning the data subject or to object to such processing; the right to lodge a complaint with a supervisory authority; where the personal are not collected from the data subject, any available information as to their source; the existence of automated decision-making, including profiling and at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject; the appropriate safeguards pursuant to Article 46 when personal data is transferred to a third country.

- Right to rectification pursuant to Art. 16 GDPR: You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you and/or the right to have incomplete personal data completed which are stored by us.

- Right to erasure pursuant to Art. 17 GDPR: You have the right to obtain from the controller the erasure of personal data concerning you if the conditions of Art. 17 (2) GDPR are fulfilled. However, this right will not apply for exercising the freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise, or defence of legal claims.

- Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to obtain from the controller restriction of processing your personal data for the following reasons: If the accuracy of your personal data contested by you will be verified. If you oppose the erasure of your personal data because of unlawful processing and you request the restriction of their use instead. If you require the personal data for the establishment, exercise, or defence of legal claims, once we no longer need those data for the purposes of the processing. If you have objected to processing on grounds relating to your personal situation pending the verification whether our legitimate grounds override your grounds.

- Right to be informed pursuant to Art. 19 GDPR: If you have asserted the right of rectification, erasure, or restriction of processing against the controller, he is obliged to communicate to each recipient to whom the personal date has been disclosed any rectification or erasure of personal data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about those recipients.

- Right to data portability pursuant to Art. 20 GDPR: You shall have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format or to require that those data be transmitted to another controller, where technically feasible.

- Right to withdraw a given consent pursuant to Art. 7 (3) GDPR: You have the right to withdraw your consent for the processing of personal data at any time with effect for the future. In the event of withdrawal, we will immediately erase the data concerned, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

- Right to lodge a complaint pursuant to Art. 77 GDPR: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.